Terms and Conditions
First Response Jersey prides itself in providing a Professional Service. All of our trainers maintain theory and practical skills with regular updates in line with the UK and European Resuscitation Councils.
In the absence of a specific local law relating to First Aid, we follow as best practice the guidelines of the UK Health and Safety (First-aid) Regulations 1981, to ensure that the information and training that we provide is consistent and meets the standards required by the HEALTH AND SAFETY AT WORK (JERSEY) LAW 1989.
In return for our commitment to you we ask that you follow and adhere to our terms and conditions to ensure that the service we provide can run smoothly so that we can continue to train in a manner that enables you to gain knowledge and the confidence to deal with any First Aid incident.
Bookings can be made by email or by telephone. We always prefer to talk in person however bookings will always be confirmed and documented by email.
Payment per person must be made prior to the commencement of the course and at the time
of booking. If a cancellation is made:-
- More than two weeks’ notice - no charge and a full refund or credit for a future date will be made.
- Less than two weeks prior to the course - 50% of the total course fee will be returned.
- Less than one week - no refund.
- Non-attendance forfeits the full fee.
Please understand that if you cancel or fail to attend the course at the last minute, it is not always possible for us to fill it at short notice.
If you arrive late for a course, we reserve the right to refuse you for training due to the strict criteria laid down by HSE for contact hours required for certification.
On occasions of unforeseen circumstances, First Response Jersey may find it necessary to cancel or postpone a course. In such cases you will be given as much notice as possible and the offer of a transfer to another course or a full refund of the fees that have been paid including any deposit.
HSE sets the standards for course content and contact hours required. While we are pleased to be able to provide training that is tailored to your own or employee’s needs, working conditions and hours, all of our courses will always meet that criteria as a minimum and therefore all candidates must attend the whole session as set out in the course details and arrangements at the time of booking.
The duties of a First Aider can be physically and mentally demanding. It is the employer’s responsibility to ensure that all candidates are suitably fit and capable to take part in training.
We welcome candidates will disabilities on courses’, however it remains the responsibility of the employer to ensure that they are appropriately supported in the workplace following training.